Diploma In Front Office Management
Diploma In Front Office Management Course in Kenya Overview
The Diploma in Front Office Management is a comprehensive program designed to equip students with the necessary knowledge and skills to excel in the field of hospitality, specifically in front office operations and guest services.
This program focuses on developing competent professionals who can effectively manage the front desk and provide exceptional customer service in various hospitality establishments. Students will gain practical skills, industry-specific knowledge, and a strong understanding of front office operations within the hospitality industry.
Course Outline
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- Front Office procedures and Operations
- Customer Service
- Front Office Accounting
- Communication I
- Social Skills and Competences
- Communication II
- Filing and classification
- Front Office Equipment
- Public Relation
- Office Management
Course Duration: 6 months
Exam Body: NIE
Grade: D plain and Above
Career Prospects
Graduates of the Diploma in Front Office Management program can pursue various exciting career opportunities in the hospitality industry, including:
- Front Office Manager
- Guest Relations Manager
- Reservation Manager
- Concierge Manager
- Front Desk Supervisor
- Revenue Manager
- Hotel Operations Manager
- Front Office Trainer/Instructor
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With the comprehensive knowledge and practical skills gained from this program, graduates will be well-prepared to contribute to the success of hospitality establishments, ensuring efficient front office operations and exceptional guest experiences. The Diploma in Front Office Management provides a strong foundation for a successful career in the dynamic and customer-centric hospitality industry.